Payam Hanafizedeh; Hamid Reza Rasekh; Mohamad Hosein Mirsalehian
Volume 10, Issue 26 , January 2012, , Pages 95-122
Abstract
Up to now, many efforts have been done for creation of an enterpriseperformance measurement model by researchers and organization,nevertheless the problem is neglected performance value. Theperformance of functional and processes should be seen in organizationat the same time. In this study retrospective ...
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Up to now, many efforts have been done for creation of an enterpriseperformance measurement model by researchers and organization,nevertheless the problem is neglected performance value. Theperformance of functional and processes should be seen in organizationat the same time. In this study retrospective research of performance wasdone and proposes a cross process/function oriented performancesmeasurement model. This model able to measure both values fromfunctional and processes performance in organization.In order to accomplish this, in the first step all process and functions inpharmaceutical industry were established according to literature review.The second step was field study with help of experts to find the mosteffective processes and functions. This is followed by define key factorsand critical success factor with respect to every process or function frompast researches.